Skip to content
kenai coolers logo
$0.00 Cart
kenai coolers logo
  • Our Story
  • Shop KENAI®
    • KENAI® 25
    • KENAI® 45
    • KENAI® 65
    • KENAI® LUNCH BOX
    • Shop Accessories
  • FAQ
  • Contact
Menu
  • Our Story
  • Shop KENAI®
    • KENAI® 25
    • KENAI® 45
    • KENAI® 65
    • KENAI® LUNCH BOX
    • Shop Accessories
  • FAQ
  • Contact
$0.00 Cart

Shipping & Return Policy

Return Policy

Following is Kenai’s return policy for all purchases made through our internet site:

A full refund for the price of the merchandise will be issued on all merchandise returned within 15 days of the original shipment date. All merchandise must be unused and returned in the original box. Original and returning shipping costs are non-refundable unless the merchandise was shipped incorrectly.

After 15 days, store credit for the price of the merchandise will be issued on all merchandise returned within 30 days of the original shipment date. All merchandise must be unused and returned in the original box. This store credit has no expiration date. Original and returning shipping costs are non-refundable unless the merchandise was shipped incorrectly.

NO REFUNDS WILL BE GIVEN ON MERCHANDISE RETURNED AFTER 30 DAYS OF THE ORIGINAL SHIPMENT DATE.

To avoid problems, please include a copy of your original receipt with the merchandise so we can process your return.

Shipping Policy

Kenai uses UPS Ground service on all Kenai 25, Kenai 45 and Kenai 65 shipments unless otherwise noted by the customer. Your Kenai order will typically ship in one to two business days. However, please allow up to 10 BUSINESS days for your order to ship based which product(s) you choose.

All shipments to Alaska or Hawaii must be shipped 2nd Day Air or Overnight (no ground service available), and may incur an additional shipping charge based on weight or insured value of the package. If this should occur, we will contact you with the new shipping charge before processing your order.

Kenai can ship merchandise outside of the USA, please contact us for a freight quote.

You will be given a tracking number for your shipment when your order has been fulfilled. If you need additional assistance, please contact us.

kenai coolers for the life logo
Facebook-f
Instagram

Wayfinding

  • Best Cooler For The Money
  • Shop KENAI®
  • Our Story
  • Account
Menu
  • Best Cooler For The Money
  • Shop KENAI®
  • Our Story
  • Account

Need Help?

  • FAQs
  • Product Care
  • Shipping & Return
  • KENAI® Guarantee
  • Contact Us
Menu
  • FAQs
  • Product Care
  • Shipping & Return
  • KENAI® Guarantee
  • Contact Us

Legal

  • Privacy Policy
  • Terms
  • Accessibility Compliance
Menu
  • Privacy Policy
  • Terms
  • Accessibility Compliance

Get In Touch

Base Camp 1712 Moellers Dr. Decorah, IA 52101 563-202-9199
kenai coolers logo
  • Our Story
  • Shop KENAI®
    • KENAI® 25
    • KENAI® 45
    • KENAI® 65
    • KENAI® LUNCH BOX
    • Shop Accessories
  • FAQ
  • Contact
Menu
  • Our Story
  • Shop KENAI®
    • KENAI® 25
    • KENAI® 45
    • KENAI® 65
    • KENAI® LUNCH BOX
    • Shop Accessories
  • FAQ
  • Contact
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.Ok