FAQ

Most frequently asked questions and answers

There are many reasons to buy a Kenai Cooler. However, to keep this answer brief and informative, let’s concentrate on a few key reasons: 1) Construction: Kenai Coolers are made in the USA using the finest materials and manufacturing process. 2) Performance: Kenai Coolers deliver industry-leading performance to keep ice longer and food fresher. 3) No retail markup: Kenai Coolers are sold at factory-direct prices so you get an amazing cooler at a price that makes sense. 4) Lifetime Guarantee: Every Kenai Cooler is guaranteed for life. We can’t think of a stronger way to express our belief in our products and the people who make them.

How long will a Kenai Cooler retain ice?

For days. How many days depends on a number of factors determined by you. Are you keeping your cooler out of direct sunlight and protected by shade, a towel or blanket? Is you cooler filled with enough ice to eliminate air space which can cause more rapid ice melting? Were your foods cold or frozen before placing in your cooler? Did you use block ice? Cube ice? Dry ice? A mixture? All those factors and more determine how long ice will last and food will stay fresh. Rest assured your Kenai Cooler has been designed and manufactured with the highest standards to achieve unrivaled performance.

Where do I buy Kenai Coolers?

Kenai Coolers are sold exclusively through this website.

What’s the best type of ice to use? Block? Cubes? Dry ice?

The short answer? All three. Each will perform great in your Kenai Cooler. Block ice won’t melt as fast as cube ice. But, cube ice will cool your cooler and foods faster. If space permits, consider using a mix of block and cube ice. Dry ice is the coldest of your options and will perform flawlessly in your Kenai Cooler. If you use Dry ice make sure to protect your hands with gloves to avoid burn. Use hand protection if you combine Dry ice with block or cube ice.

How do I clean my Kenai Cooler?

Cleaning your Kenai Cooler can be quick and easy. We suggest cleaning with a sponge or cloth using a mixture of dish soap and water. Always rinse with water thoroughly. If you have a stubborn stain you can use a sponge with a soft abrasion pad or abrasion-resistant brush along with the water/soap mixture or a mixture of water and bleach (6:1 ratio of water to bleach – six parts water to one part bleach). Rinse thoroughly.

If I have a problem with my cooler or have a question, who do I contact?

Our team is ready to help you with anything regarding your Kenai Cooler. Simply contact Customer Service

Tell me about the Lifetime Guarantee?

There’s no stronger promise we can offer you than guaranteed performance for a lifetime. And that’s what you get with your Kenai Cooler. Should your Kenai Cooler fail you we will repair or replace it at no charge to you. Are there restrictions and limitations to the guarantee? Yes. You can read about them on the Lifetime Guarantee Page

Order Status

Upon completion of your Kenai online purchase, an Order Confirmation email will be sent to the address associated with your order. This email should arrive within minutes of purchase completion. If you do not see the email in your inbox please check spam or junk mail folders. If the email is found in either, be sure to add Kenai to your address book to insure you receive communications about your order in your primary inbox.

Once your item(s) has been shipped you will receive a Shipping Confirmation email with tracking information to help you follow the progress of your order from our warehouse to its final destination. We suggest you opt-in for text message alerts from the delivery service regarding your shipment.

Questions? Please contact Customer Service

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